Revolutionizing Player Support with AI: Playa Games’ Success with In-Game Multilingual Support
In this video, see how Playa Games leverages the latest in AI-driven customer support technologies to deliver faster, higher-quality support to players, making support more efficient and effective. Join Dan-Stefan La Hong, Lead Community Manager at Playa Games, as he details the transformation from traditional email support to a seamless, in-game support experience powered by Helpshift’s latest AI features.
Explore how the AI Agent Co-Pilot streamlines workflows by summarizing support threads for smooth hand-offs. With Language AI, Playa Games is able to provide multilingual support, enabling agents to assist players globally, regardless of language. This flexibility ensures consistent support during peak times or agent absences, enhancing player satisfaction (CSAT) and enabling faster resolutions.
Learn how these innovations allow Playa Games to resolve tickets in less time—improving Time to First Response from 26.5 hours to 12 hours—and keep players happy with high CSAT scores.
Hosted by Greg Posner from Keyword Studios at devcom 2024, this panel session reveals how cutting-edge AI solutions are shaping the future of player support by delivering better outcomes directly in the game.
Panel: Deliver Better Player Outcomes: Migration from Email to In-Game Support
Hosted on Tues August 20, 2024 at Community Clubhouse at devcom 2024
Panel Speakers:
Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH
Conor McGinley, Customer Support Manager - Bytro Labs
Host: Greg Posner, Keyword Studios
Learn more about Helpshift’s AI support solutions here: https://www.helpshift.com/
Discover more about Playa Games: https://www.playa-games.com/index.html
