Boosting Support Efficiency with Helpshift AI Agent Co-Pilot: Summarizing Cases & Writing Like A Pro
In this video, Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH, Head of Customer Support at Playa Games (Stillfront Studio), reveals how the Helpshift AI Agent Co-Pilot features are transforming support operations by summarizing support threads for easy hand-offs and rewriting responses to sound polished and professional.
Discover how Playa Games leverages the AI Agent Co-Pilot features to enhance support team efficiency, allowing agents to quickly review case histories and provide higher-quality responses. By enabling agents to deliver faster, more effective support, Helpshift AI Agent Co-Pilot is a game-changer for ensuring a seamless and professional customer experience. Watch the full session, to learn more.
Panel: Deliver Better Player Outcomes: Migration from Email to In-Game Support
Hosted on Tues August 20, 2024 at Community Clubhouse at devcom 2024
Panel Speakers:
Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH
Conor McGinley, Customer Support Manager - Bytro Labs
Host: Greg Posner, Keyword Studios
Learn more about Helpshift’s AI support solutions here: https://www.helpshift.com/
Discover more about Playa Games: https://www.playa-games.com/index.html
