Enhancing Support Team Efficiency: Faster, Higher-Quality User Support with New Technologies
In this video, see how new technologies are helping Playa Games support teams provide faster, higher-quality assistance to users, making support more effective and efficient. By leveraging cutting-edge tools and technologies, support teams can deliver better outcomes in less time, improving both response speed and service quality.
Driven by a commitment to continuous improvement, the team is actively exploring and implementing new technologies that boost support productivity and enhance user satisfaction.
Watch to learn how advancements in customer support technology are empowering teams to help users more quickly and effectively.
Panel: Deliver Better Player Outcomes: Migration from Email to In-Game Support
Hosted on Tues August 20, 2024 at Community Clubhouse at devcom 2024
Panel Speakers:
Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH
Conor McGinley, Customer Support Manager - Bytro Labs
Host: Greg Posner, Keyword Studios
Learn more about Helpshift’s AI support solutions here: https://www.helpshift.com/
Discover more about Playa Games: https://www.playa-games.com/index.html
