How Playa Games Uses Helpshift Language AI to Deliver Multilingual Player Support
Panel: Deliver Better Player Outcomes: Migration from Email to In-Game Support
Hosted on Tues August 20, 2024 at Community Clubhouse at devcom 2024
Panel Speakers:
Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH
Conor McGinley, Customer Support Manager - Bytro Labs
Host: Greg Posner, Keyword Studios
In this video, Playa Games shares how it leverages Helpshift Language AI to enable agents to reply to players seamlessly in multiple languages without the user realizing it. This AI-powered solution empowers agents to provide support across languages, which is especially valuable during peak activity times or when covering for sick leave, vacations, or other absences.
Using Language AI, Playa Games can reallocate agents to assist players in any language, ensuring consistent and high-quality support no matter the circumstances.
Discover how Language AI is transforming multilingual player support for gaming companies by making assistance efficient, flexible, and reliable for global players.
Learn more about Helpshift’s AI support solutions here: https://www.helpshift.com/
Discover more about Playa Games: https://www.playa-games.com/index.html
