How Playa Games Boosted Player Experience with In-Game Support: Faster Response & Higher CSAT!
Panel: Deliver Better Player Outcomes: Migration from Email to In-Game Support
Hosted on Tues August 20, 2024 at Community Clubhouse at devcom 2024
Panel Speakers:
Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH
Conor McGinley, Customer Support Manager - Bytro Labs
Host: Greg Posner, Keyword Studios
In this video, Dan-Stefan La Hong from Playa Games discusses the company’s migration from email to in-game support to enhance player experience and improve customer satisfaction (CSAT). He explains how Playa Games adopted the Helpshift support system for a streamlined, in-game assistance solution, helping the team move out of a “blind spot” with previously limited data access for support operations.
Discover how this in-game support migration significantly boosted CSAT to 4.5 by reducing the Time to First Response from 26.5 hours to just 12 hours. Learn how Playa Games’ innovative shift is setting new standards for faster, more effective player support.
Learn more about Helpshift here: https://www.helpshift.com/
Learn more about Playa Games here: https://www.playa-games.com/index.html
