Boosting CSAT with Language AI: Huuuge Games’ Multilingual Support Breakthrough
In this short clip from a panel discussion titled "LiveOps and Support Strategies to Shape the Future of Your Games" from Pocket Gamer Connects 2023, Sebastian Grant, Director of Player Services at Huuuge Games, delves into the challenges and solutions in providing multilingual support for their global player base. Despite trying various methods, each option presented unique issues until Huuuge Games adopted Helpshift's Language AI. This powerful tool has led to remarkable results, including significant cost savings and a 0.5 increase in Customer Satisfaction (CSAT) scores.
Discover how embracing innovative technology like Helpshift's Language AI can revolutionize player support and enhance the gaming experience: https://www.helpshift.com/global-expe...
Watch the full panel discussion here: • Panel: LiveOps and Support Strategies to S...
