How Supercell Uses Helpshift to Turn Player Feedback into Game Improvements
In this video, Stijn Tops, Head of Live Operations & Monetization at Supercell shares how Helpshift has revolutionized their approach to gathering player feedback directly from in-game experiences, even pinpointing issues at specific levels or areas.
Discover Supercell's unique strategy of embedding Game Champions within development teams, ensuring a seamless connection between player support interactions and game operations - and Helpshift's involvement in this process. This innovative setup facilitates efficient handling of player feedback, bugs, and suggestions, enhancing the overall gaming experience. Watch the complete panel session titled "LiveOps and Support Strategies to Shape the Future of Your Games" here: • Panel: LiveOps and Support Strategies to S...
Learn more about Helpshift here: https://www.helpshift.com/?utm_source...
