From Email to In-App Support: SYBO’s List of Reasons for Choosing Helpshift

Опубликовано: 04 Июль 2024
на канале: Helpshift, a Keywords Technology

4,676

Discover why Sybo chose Helpshift to revolutionize their player support system in this video featuring Vladyslav Oboronko, Player Support Lead at SYBO.

Learn how moving away from traditional email support to a more efficient in-app support system has transformed their approach to handling player inquiries and feedback. Vladyslav shares how integrating advanced automations and AI into their support systems has significantly reduced the workload by 10%, leading to a improvement in Customer Satisfaction (CSAT) too.

Watch the complete panel session titled "LiveOps and Support Strategies to Shape the Future of Your Games" shot during Pocket Gamer Connects 2023 here: • Panel: LiveOps and Support Strategies to S...

Learn more about Helpshift today!: https://www.helpshift.com/?utm_source...