Delivering Better Player Support with Helpshift and Generative AI – devcom 2024
In this devcom 2024 panel, Dan-Stefan La Hong from Playa Games discuss transforming player support by migrating from email to in-game support and leveraging Generative AI (AI-powered Answer) for faster, high-quality assistance. Hosted by Greg Posner from Keyword Studios, this session covers Playa Games’ adoption of Helpshift’s Generative AI to streamline support, including AI-driven FAQ summaries that speed up support ticket resolution times.
Dan-Stefan shares his experiences with Generative AI and its success in enhancing player experience and improving response times for common player queries. Discover how these innovative support solutions are delivering better player outcomes by addressing issues directly within the game.
Panel: Deliver Better Player Outcomes: Migration from Email to In-Game Support
Hosted on Tues August 20, 2024 at Community Clubhouse at devcom 2024
Panel Speakers:
Dang-Stefan La Hong, Lead Community Manager - Playa Games GmbH
Conor McGinley, Customer Support Manager - Bytro Labs
Host: Greg Posner, Keyword Studios
Learn more about Helpshift’s AI support solutions here: https://www.helpshift.com/
Discover more about Playa Games: https://www.playa-games.com/index.html
