Transforming Call Center Operations with Snorkel AI
Discover how a large financial institution used Snorkel Flow to build better customer service.
The organization aims to offer 'white glove' service across all channels, and to use AI to do so. First, they've started with improving call center operations.
Facing challenges with scalability and agility in understanding customer calls, they implemented Snorkel's programmatic labeling solution. Join Max Williams, Machine Learning Success Manager, and Matt Casey, Data Science Content Lead, as they discuss the journey of deploying this solution, its impact, and future plans to integrate all customer touchpoints, enhancing overall customer experience.
00:00 Introduction to the Discussion
00:31 Overview of the Financial Institution's Initiative
01:20 Challenges in Call Center Operations
05:19 Snorkel AI's Programmatic Labeling Solution
08:10 Implementation and Impact
09:46 Future Plans and Broader Initiatives
See more videos on Enterprise AI use cases here: • Enterprise AI: Unlocking the Power of AI f...
See more of Max's thoughts here: https://snorkel.ai/call-center-ai-a-n...
#enterpriseai #fintech #callcenter
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