Custom API Subscription Approval Flow using Jira and MS Teams
A screen recording of the Jira and MS Teams based custom API subscription approval flow using Integration Builder.
In this video, we will look at an API Subscription Approval flow that integrates with your incident management system for an IT centered API subscription approval process. We'll use Axway's Integration Builder to implement the subscription approval flows and Jira for incident management but the principles apply to other incident management applications, such as ServiceNow. One of our Integration Builder flows will be triggered by a subscription event webhook from Central (e.g. when a new API subscription request is initiated). The other Integration Builder flow will be triggered by events in Jira and update the API subscription and add a comment to the incident.
The approval or rejection is handled in the Jira incident itself when an IT stakeholder sets the custom approval field, adds a comment and closes the incident.
