Customer service for cities with Dynamics 365
In this video, we’re going to look at how Dynamics 365 Customer Service can help cities improve resident satisfaction, reduce the workload of Customer Service agents, avoid escalations of cases, provide agents with smarter recommendations, and increase troubleshooting.
Microsoft for government: https://www.microsoft.com/en-us/indus...
Dynamics 365 for Customer Service: https://dynamics.microsoft.com/en-us/...
Power Virtual Agent: https://powervirtualagents.microsoft....
Dynamics 365 Customer Voice : https://dynamics.microsoft.com/en-us/...
0:00 Introduction
0:58 Citizen Experience
2:45 Agent Experience
6:34 Customer Voice
7:05 Conclusion
#dynamics365 #customerservice #microsoft #powervirtualagents #government #cities #powervirtualagents
