Danica Pension’s Digital Workforce, Powered by AI, Delivers Customer and Employee Benefits
Danica’s robust digital workforce gives nearly 500,000 hours back to the business each year. With the digital workers handling the behind-the-scenes repetitive work, employees are now better able to deliver “varme haender” or “warm hands” to each customer interaction, making customers feel cared for and creating goodwill.
The success of this approach is reflected in their impressive +70 NPS score. Customer satisfaction has increased partly because they spend less time waiting for email responses or in a call center queue.
