Digital Avatars for Perfect Customer Service

Опубликовано: 09 Декабрь 2022
на канале: NTT DATA Business Solutions

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We encounter chatbots on the phone, on the internet, and more and more frequently also in stores or in the reception area of businesses or hotels. As digital avatars who can even adapt to human behavior, they can support your sales and service staff.

Registration, training, directions, or any other information involving speech input – the possibilities are endless. And so is the extent to which the workload on staff can be eased. See an example: In the video, Adrian Kostrz, Innovation Manager at NTT DATA Business Solutions, is welcomed by a digital assistant, who organizes a cappuccino to tide him over the brief waiting time.
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