My DJI Support Experience: I’m Disappointed. [DJI Mavic 3 Active Track 5 Crash]

Опубликовано: 04 Февраль 2022
на канале: Carson Miller

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Well, I finally sent my Mavic 3 for repair and got it back from DJI. I decided to share my experience in regards to how they dealt with the repair so you know how it will go if you ever have to get support. What do you think? Was DJI in the wrong? Was I? Let me know your thoughts in the comments!

DJI Fly More Coverage for Mavic 3 (1yr): https://store.dji.com/product/dji-car...
DJI Fly More Coverage for Mavic 3 (2yr): https://store.dji.com/product/dji-car...
DJI Mavic 3: https://amzn.to/3J26KY1
DJI Mavic 3 Fly More Combo: https://amzn.to/3Gv7SSm
DJI Mavic 3 Cine Premium Combo: https://amzn.to/3rpbyRc

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⏰TIMESTAMPS:
00:00 - Intro
01:11 - How To Open a DJI Support Case
03:08 - Shipping The Drone in For Repair
04:10 - How Long Did Shipping & Case Assessment Take?
04:45 - DJI's Quote For My Case, $613?!?!
07:03 - My Response to DJI's Quote
09:58 - DJI's Suspicious Data Analysis
12:45 - DJI Takes Back Its Data Analysis, I Get A FREE Replacement!
13:51 - My Analysis of What Happened & How DJI Reacts
15:28 - DJI Doesn't Admit Fault of Active Track 5
16:13 - How Long Does Repair Take?
16:51 - Unboxing My Repaired/Replaced Mavic 3
18:05 - Setting Up and Linking New Drone to Controller
19:02 - I Got DJI Support: Is It Worth The $399?
20:59 - So, Did DJI Treat My Case Well?
21:15 - DJI, I Have 3 Suggestions For You
22:52 - My Thoughts on M3 Going Forward & Will I Buy DJI In The Future?
24:04 - Outro

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Do you want to purchase something seen in this video? Consider checking out my Amazon Associates page and find all of the gear I use + everything used in this video!
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⚠️DISCLAIMERS:
FTC: Some of the links above may be affiliate links. If you purchase products with these links, I will receive a small commission at no additional cost to you. Thank you for supporting small creators!

FTC: This video was not paid for by outside persons or manufacturers. No product was supplied to me for this video.

FAA: Carson Miller is a Certified FAA Part 107 holder. Flight in this video complies with the rules set forth by the FAA for sUAS flights within the United States.

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#DJIMavic3Crash #DJISupportRepair #DJISupportExperience