Understanding Customer Needs | Starbucks Examples
Watch this video if you want to understand the needs customers have when purchasing a product or service. This video covers why its important to understand the 4 common needs customers have and the importance of meeting these needs to a business.
Throughout the video each customer need is explained and then an example of this customer need being met by Starbucks.
Download the free supporting worksheet to help you apply your knowledge of customer needs by clicking the link below.
https://www.twoteachers.co.uk/underst...
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