Understanding Emotions with Multimodal Sentiment Analysis

Опубликовано: 26 Сентябрь 2024
на канале: Aculab

Did you know that over 53% of businesses think their customers are satisfied, but only 15% of customers agree? In this video, we explore how Sentiment Analysis can help bridge that gap.

Customers generate a wealth of data, but analysing it manually can be tedious. Sentiment Analysis uses advanced techniques to evaluate both text and audio, providing deeper insights into emotions and communication.

Our technology identifies urgent situations, detects caller stress, and routes calls based on emotional cues, all while offering a suite of APIs for enhanced business communication.

Integrating sentiment analysis fosters a supportive environment, boosts efficiency, and improves customer experience. Step into the future with us—contact us today!