Introducing the Queues app for Microsoft Teams
Designed for collaborative call handling, Queues app for Microsoft Teams is a Teams-native solution that empowers organizations to efficiently manage customer engagement.
Queues app makes it easy for members to opt-in or out of call queues based on their availability and business needs. When opted-in, members can make or receive customers calls for their respective queues without leaving Teams, with tailored experiences designed for streamlined call handling and resolution. Team members can place outbound calls on behalf of call queues or auto attendants so they show up as a team for customers. Users can also document information from calls to inform future customer interactions on their voice enabled channels. Queues app leads can manage team resources with the help of comprehensive real-time and historical reporting on call queue performance.
Queues app requires users to be licensed for Teams Phone and Teams Premium.
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