A game changer for Customer Retention Management | UiPath DevCon HyperHack 2020 | 2nd Rank Winner.
Demonstration of a Uipath's Hyperhack 2020 2nd Rank winner solution.
Demonstrated by Team RAYS. Presented by -
Shrippad Mhaddalkar- / shrippad
Nisarg Kadam- / nisargkadam
UiPath Hyperhack- https://www.uipath.com/newsroom/winne...
RAYS Automobile Service center is looking for a process automation with Machine Learning integration to capture the handwritten feedback and classify them as “ Positive “ &“ Negative “.
Further they are looking at uploading the feedback on social media and also follow up the customer with an automated email before a customer service executive reaches out in person.
This use case is important for RAYS as for them the BRAND IMAGE is important for success and they believe in CUSTOMER FIRST strategy.
** This Automation will help in determining the emotional tone behind a series of words, used to gain an understanding of the attitudes, opinions and emotions expressed by the customer.
** The ability to extract insights from FEEDBACK data is a practice that is being widely adopted by organizations across the world. This automation will add value with its components like reading handwritten data and integration with Social media along with EMAIL will be a silver bullet for the customers approach for better NPS
