Navigating your customer service team through change with Sam Siskind & Neal Travis
Sam Siskind from @teamtettra and Neal Travis from @GrowthSupport-io discuss how to talk about change and facilitate change within your org, and especially your customer service team.
Whether that's updating ticket fields, implementing a whole new process, or even going through an organizational change. We'll talk about:
Helping your team prepare for a coming change,
Assessing their readiness,
Preparing yourself to avoid blindspots, and unexpected outcomes and more!
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This video first appeared at Growth Support @GrowthSupport-io
Visit https://www.growthsupport.io/ to ensure you have the tools needed to make an impact on your customer support and service teams, company, customers, and develop opportunities for growth.
