Webinar: Journey Mapping at iGrafx (EN)
A Customer Journey Map is a visual and easy-to-understand account of a customer’s interaction with a business or website. It helps to illustrate where the customer has or should have points of contact with the company and whether these points trigger a positive or negative customer reaction, all with the goal of improving the interactions to deliver an optimal customer experience. In our webinar we'll show you:
Different types of Journey Mapping - from customer to product to own employee
Possibilities to display Journey Maps at iGrafx
Linking of processes with Journey elements
Evaluation of Journey Maps and Visualization in Dashboards
Website: www.igrafx.com
Webinars: https://www.igrafx.com/company/events...
Events: https://www.igrafx.com/company/events...
