Close cases faster by ensuring cases are always routed to the right agent to solve the case the first time with Omni-Channel Skills Based Routing. Automatically push cases to agents based on their skill set, availability, and capacity.
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Winter '21 Highlights
Sales: Opportunity Deal Change Highlights
Sales: High Velocity Sales Enhancements
Service: Field Service Time Sheets
Service: Setup Assistant
Marketing: Customer 360 Audiences
Marketing: Interaction Studio Enhancements
Marketing: new Pardot email experience
Communities: Salesforce CMS Integration with new Pardot email experience
Communities: Experience Builder Enhancements