Increase Peer-Peer Support Response Rate
Listen to Nathan Roth, Digital & Social Media Strategist at Koodo Mobile, one of Canada's most admired mobile service providers and winner of JD Powers Award for Wireless Customer Satisfaction in 2011 and 2012.
Learn how Koodo leverages the 'Voice of the Customer' to reduce support costs. Nathan discusses how the Koodo Customer Community, combined with Gamification, delivered real-time, collaborative support at a lower cost.
Nathan shares how Koodo Mobile:
• Used a voice of the customer community forum as a major support channel for self-help and peer-to-peer support
• Is achieving high peer-to-peer support response rate.
• Recognize and motivate its brand advocates for their engagement in their community
Listen to this webcast to hear Nathan's secrets. Spend 60 minutes and learn how you can increase support response rates.
