Modifying the Overview tab in Incident records in Service Operations Workspace (Component Builder!)
Using Component Builder (yes, Component Builder!) in ServiceNow to modify the overview tab in incidents in Service Operations Workspace.
These steps can also be applied to modify the customer information tab in CSM/FSM configurable workspace.
Credit to my colleague Casey Barela for finding the edit button on the Record Tabs component.
More articles and videos at https://incident.do
Michael Culhane
