Typepad Leverages Community for Customer Self-Service Support
Typepad, an online blogging platform, has always prided themselves on delivering "unbeatable" customer support. But in the age of the social customer, they recognized that they needed to expand their private support tools to include a public self-service forum.
Watch this video of Jeff Reine, General Manager of Typepad, to learn how they use a Get Satisfaction support community to:
• Reduce inbound support tickets, while maintaining an excellent Net Promoter Score (NPS)
• Identify, reward, and incentivize brand advocates
• Discover and test new, innovative product ideas
With their Get Satisfaction community, Typepad has developed deeper relationships with their customers and is providing them with the tools to self-serve their own answers.
