Wi-Fi | Troubleshooting Guide
Are you experiencing difficulty with your Wi-Fi? Let’s check a few things to see what might be the issue. In addition to the below troubleshooting suggestions, please keep in mind that many of these systems feature different makes, models, and Service Providers. The more details you can gather may expedite a resolution.
Network and Password Issues:
Your rental home’s Wifi network name and password should be printed on your check-in materials, provided in your arrival packet. If there is no printed information, this Wifi information may be posted in the home in a common location such as a great-room or kitchen.
If you check-in materials provide a network name but no password, the network may not require a password at all.
Network and password information may also be printed on the physical modem or router in the home. This might be displayed on a sticker, usually on the back or top of the unit. Modems and routers are usually found in common areas such as great rooms, kitchens, or game rooms.
Connectivity Issues:
If you are unable to connect to the network or experience unusually slow or intermittent service, you may need to power cycle the modem and router. This often serves as a reboot to the system and can restore service. Service issues may be indicated by yellow, orange, or red lights (sustained or blinking) on the modem or router. To perform a power cycle, please proceed below.
Unplug the modem, then unplug the router (if there is one available). Next, disconnect the coax cable from the modem.
DO NOT RESET THE MODEM. A hard reset involves pushing a very small internal button on the back of the modem with a slim object, such as a toothpick or pin. A hard reset of this sort puts the device back into factory default settings and which may require a service call to the provider.
After at least 60 seconds, Screw the coax cable back into the modem and plug the modem back in. Allow all lights to power back on a reach an idle state (usually a green glow).
After the modem is fully powered up, plug the router back in. Allow all of its lights to power back on and reach an idle state (usually a green glow).
Service should be restored, though you may need to refresh the “available networks” tab on your device.
Bear in mind, some areas of The Outer Banks experience routinely slow and spotty Wifi connections due to the remote and isolated nature of the area. This is an especially common nuisance in the 4x4 beaches, north of Corolla.
Check out our Troubleshooting Guide at: https://www.twiddy.com/Mr6w7
