ManageEngine Product Updates Sep 2020
1. ITSM
a. ServiceDesk Plus Cloud
• Maintenance module release and live in SDP On-demand solution
• Global variable available now
• Now Problems can be imported
b. ServiceDesk Plus: Now supports Teams integration out of the box
c. Support Centre Plus 11: Live Chat features + Automation
d. ServiceDesk Plus MSP: Salesforce, Xero and AD Manager Plus Integration
2. AD IAG & Security Solutions
a. ADManager Plus enhanced its File Server management capabilities with automation, CSV import and support for NetApp, ISILON, and DFS.
b. O365 Manager Plus offers enhanced user creation templates allows direct addition of users to Microsoft 365 security and distribution groups. Add Azure AD devices to security groups
c. Exchange Reporter Plus updated with two-factor authentication for product technicians
d. AD Self-service Plus to introduce backup verification codes. Users who cannot access their registered MFA device or authenticator can use the latest MFA backup verification codes to prove their identity during machine logins, VPN logins, self-service actions, and application logins
3. Unified Endpoint Management:
a. Mobile Device Manager Plus now allows admins to monitor the battery levels of managed devices and customize alerts
b. End Point Security solution add-on covers - Vulnerability Assessment, Browser Security, Bad Config alert and remediate, Application Control and Device Control
4. ManageEngine: ITOM.
a. Applications Manager: Proactively monitor AWS Elastic Beanstalk services, Web servers and applications!
b. Network Configuration Manager: Firmware vulnerability widgets for your dashboard
c. Firewall Analyzer: Rule comparison report in Firewall Analyzer gives a detailed report on all the rule changes made.
