Savannah Bananas' Secret to Success: Eliminating What Customers Hate
In this clip, Blake and David discuss the success of the Savannah Bananas, a baseball team and business that has thrived by adopting a fan-first mentality.
Jesse Cole transformed the baseball experience by eliminating boring aspects of the game, reducing fees, and creating an all-inclusive experience for fans. The Savannah Bananas also removed advertising from their stadium, focusing solely on providing an enjoyable experience for their customers.
Blake challenges public accounting firms to consider what it would be like to adopt a client-first approach, similar to the Savannah Bananas. He points out that many firms prioritize internal controls and processes over the client experience, which can be anti-client and adversarial.
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